At Napa Power Equipment Store, we are committed to delivering your orders quickly, securely, and with the utmost care. From the moment you place your order until it arrives at your doorstep, our goal is to make your shopping experience smooth, reliable, and hassle-free.
Shipping Location
We currently ship only within the United States.
At this time, we do not offer international shipping.
Order Cut-Off Time
Orders placed by 6:00 PM (EST, Monday–Friday) are processed the same business day.
Orders placed after this time will be processed on the next business day.
Handling Time
All orders are prepared and shipped within 1–2 business days (Monday–Friday).
Transit Time
Once shipped, most orders are delivered within 5–7 business days.
Delivery times may vary slightly depending on your location.
Total Delivery Time
From checkout to delivery, the process typically takes 6–9 business days.
Shipping Fees
Free shipping is available on all orders within the United States.
At Napa Power Equipment Store, there are no hidden delivery costs.
Shipping Method
We currently offer standard shipping across the United States.
Secure Packaging
Every order is packaged with care to ensure it arrives in perfect condition.
Order Tracking
Once shipped, you will receive a confirmation email with a tracking number.
Please allow 24–48 hours for tracking updates to appear.
Order Cancellations & Refunds
Orders can be canceled for a full refund as long as they have not yet shipped.
Refunds are processed within 7 business days, depending on your payment method.
For more details, please see our Refund Policy.
Undeliverable Packages
If a package is returned due to an incorrect or incomplete address, we will contact you to arrange reshipment.
Lost or Stolen Packages
Napa Power Equipment Store is not responsible for packages marked as delivered by the carrier but reported as lost or stolen.
If this happens, please contact our support team, and we will assist you as best we can.
Need Help?
For questions, requests, or concerns regarding this Shipping Policy, please contact us:
Email: support@napapowerequipment.com
Phone: +1 (707) 401-5476
Address: 3145 Jefferson St, Napa, CA 94558, United States